Talk to us
The most useful conversation you can have about a loan is a face-to-face one. Find your branch, or leave us a message and we will call you back.
Send a message
Request a call back
Fill this in and a member of our team will contact you. Please do not include your national ID number, bank details or any password — we will never ask for those by email or through this form.
By sending this form you agree that Washi may contact you about your enquiry. See our privacy notice.
Head Office
We’re here to assist you. Reach out to our team.
P.O. Box: 206921 Kampala GPO
8:00 AM – 5:00 PM
Beware of fraud
Washi will never ask you to pay a fee to a personal mobile money number to secure a loan, and will never ask for your PIN or password. Fees are paid at the branch and receipted. If in doubt, call the number above before paying anyone anything.
Our network
Find your nearest branch
Washi loan officers work inside the communities they serve. Branch details are listed below.
Plot 72 Eagle Crescent, Mutti Cell, Malukhu Adra Estate, Mbale, Uganda
+256 749 306114
Before you call
Quick answers
How do I find out the interest rate and fees?
Ask any branch, or call the number above. You will be given the full cost of the loan you are considering in writing, on a one-page Key Facts Statement, with no obligation to proceed. More about the Key Facts Statement.
Can I apply online?
Not yet. Our lending model depends on a loan officer meeting you and seeing your business — that is what allows us to lend without collateral. Use the form on this page and we will arrange for someone to visit you.
I am an existing client with a problem. Who do I speak to?
Start with your branch manager. If that does not resolve it, you may contact head office directly, or the independent grievance officer — and it will never count against you. See all three routes.
I want to invest in or partner with Washi.
Please use the form on this page and select “Partnership or investment”, or write to
Someone is using the Washi name to ask me for money. What do I do?
Do not pay. Washi fees are paid at a branch and receipted, never to a personal mobile money number. Report it to contact@washimicrofinance.com or call +256 749 306114
Rise Higher, Together
Whether you are ready to borrow or want to learn more about WASHI, contact our Mbale branch